First, if you pay through Apple or Google
Premium bought in the iPhone or Android app is billed by Apple or Google, and deleting your account doesn't stop that. Cancel it first:
- App Store subscriptions (iPhone and iPad)
- Google Play subscriptions (Android)
If you pay on the website, you don't need to do anything first. Deleting your account cancels that subscription right away, with no refund.
How to delete it
On the website:
- Sign in at milkywayplanner.com.
- Open your dashboard profile.
- Under Account Settings, choose Delete account and type DELETE to confirm.
In the app:
- Open the Account tab.
- Choose Delete account and confirm.
If you can't sign in
Email support@milkywayplanner.com from the address on your account and ask us to delete it. We'll delete it within 30 days, as our privacy policy says.
What's deleted
- your account, email address and profile
- saved locations, trips and shared calendars, including their public links
- workshop listings, events and photos, if you list workshops
- your newsletter subscription
- your usage history on the site
What's kept
- Stripe, our payment processor, keeps invoices and charges for website payments, as accounting law requires.
- We keep one record that a deletion happened: the date and a one-way hash of the account's id. It holds no email address or name.
The privacy policy has the rest.